Enforcement: handheld, automated, or mobile vehicle — end-to-end.
AutoISSUE handhelds for officers on the street. Mobile LPR vehicles for block-by-block coverage. Automated enforcement where needed — name-and-address lookup, ticket-by-mail, online payment and adjudication support, all managed by PEMS.
30-second citations. Real-time PEMS sync. Print a ticket or use Zero paper modes.
AutoISSUE runs on ruggedized devices under enterprise Knox MDM, or on integrated one-piece handhelds. Either way, citations issue in under 30 seconds, with live plate lookup, space status and beat routing.
- Under 30 seconds to issue, print and log a citation
- 99% first-time-right citation accuracy in field studies
- Photo, GPS, plate and timestamp bundled automatically
- Live PEMS sync — supervisor sees the citation the instant it’s issued
- National data plans included
Vehicle-mounted plate scanning. Block-by-block enforcement at patrol speed.
Vehicle-mounted plate scanning. Block-by-block enforcement at patrol speed. Sub-second integration across all city’s devices and platforms. Roof-mounted LPR cameras on enforcement vehicles read every plate they pass — matching against scofflaw lists, permit databases, overstay alerts and unpaid citations in real time.
- Roof or trunk-mounted scanning — 3- or 4-camera arrays
- Reads at patrol speeds up to 35 mph, day or night
- Real-time matching against scofflaw, permit and overstay lists
- PEMS-integrated — same evidence pipeline as AutoISSUE
- Audio & visual officer alerts for confirmed exceptions
Ticket-by-mail, payment, adjudication — all connected.
For violations captured by CurbMaster, LaneMaster or fixed LPR — fire lane, ADA, loading zone, bus stop, crosswalk, overstay — PEMS runs the full lifecycle without an officer ever standing next to the car.
Owner lookup.
Plate-to-owner lookup via state DMV connectors. Address verified against USPS. Jurisdiction-restricted, audit-logged.
Human-in-the-loop.
Every automated citation reviewed by a human clerk before mailing. False positives caught. Edge cases escalated.
Compliant citation notice.
Citation mailed with evidence photos, rules cited, payment instructions and appeal options. Compliant with state and local notice requirements.
One-click pay online.
PCI-tokenized online payment. Accept card, ACH, Apple Pay, Google Pay. Partial payments and payment plans supported.
Appeal online or in person.
Evidence bundle and sensor trace presented to the adjudicator. Hearing scheduled online. Dismissals and reductions logged.
Escalation path.
Unpaid after grace: standard collections escalation through partners. Optional court referral. All audit-trailed.
Grace periods, evidence, predictability.
The goal of enforcement is not revenue. It’s behavior change. The most effective programs have three things in common — and CivicSmart enforcement builds all three in by default.
Grace periods
Five to ten minutes after expiration before a ticket is written. Signals good faith. Dramatically reduces complaints, appeals and backlash.
Evidence by default
Photo, GPS, timestamp and sensor log on every citation. Appeals drop when the evidence is unimpeachable.
Predictable coverage
Every block patrolled on a published cadence. Residents learn the rules. Officers feel safer. Enforcement becomes fair because it’s consistent.
Safety priority queue
Fire lane, crosswalk and ADA violations are priority-one — surfaced to the nearest available officer in real time.
Equitable by design
PEMS tracks citation distribution, dismissal and payment rates by zone — so inequities surface before they become lawsuits.
First-offense forgiveness
Optional warning on a first-ever violation within a jurisdiction. Configurable per program. Builds compliance without punishing tourists.
Handheld + automated + fair — out of the box.
Officers on the beat. Automation for the rest. One platform, one data layer, one audit trail.